Mobile / Live
Every term on this page comes directly from what you see when you open your account, browse games from studios like Pragmatic Play or CQ9, or move money through bKash and Rocket. We have written these definitions to be short and practical — not textbook.
When you open a slot from JDB or spin into a live dealer round, the interface uses specific words — volatility, wager requirement, handicap, rollover. If those words are unfamiliar, a simple account decision can feel confusing.
Terms cluster around four areas of the platform. Knowing which family a word belongs to tells you where to look when you see it — game lobby, sportsbook markets, wallet screen or the promo section of your account.
Words like RTP, volatility, payline, multiplier and RNG appear on individual game pages and in studio-level information from providers like Pragmatic Play, CQ9 and JDB. Check the game info panel for what the provider makes available.
Decimal odds, Asian handicap, over/under and spread are visible in the sportsbook section when you open a cricket or football match. These terms describe how a market is priced and how your stake interacts with the result.
Deposit, withdrawal, e-wallet, KYC, balance and transaction history are all terms you encounter in your account dashboard. When you add funds through bKash or Rocket, the wallet screen uses this language to show what has moved and what is pending.
Rollover, turnover, wager requirement and minimum odds are the terms attached to any active information. These appear in the promo terms tab of your account. Reading them before you start tells you exactly what the condition requires.
These are the words that appear most often when you open a game page or check the lobby. Each definition below is written to match how the term is actually used on the platform.
RTP stands for Return to Player. It is the percentage of total stakes a game returns over a very large number of rounds. A 96% RTP means 96 units back per 100 wagered on average across thousands of spins.
House edge is the mathematical advantage the platform holds on a game over time. It is the reverse of, the house edge is 4%. This figure is built into the game design by the studio and remains constant across all sessions regardless of previous results.
Volatility describes how a slot distributes its payouts. High-volatility slots pay less often but can deliver larger amounts when they do. Low-volatility slots pay more regularly but in smaller amounts. The volatility level is shown in the game detail panel where the provider makes that data available.
A wager or turnover requirement is the total amount you need to stake before a promo balance becomes withdrawable. If a condition states a 10x turnover on a deposit amount, you must place stakes equal to ten times that amount on qualifying games before the balance is released.
A jackpot is the largest prize amount available in a specific game. Some slots carry a fixed jackpot built into their pay table; others carry a progressive jackpot that grows with each stake place
A live dealer is a real person dealing cards or spinning a roulette wheel at a studio table, streamed to your screen in real time.
This set of definitions covers the language you encounter in the sportsbook, during transactions and when verifying your account. These terms are distinct from game mechanics and belong to different parts of the platform.
Asian handicap removes the draw outcome by giving one side a virtual head start. For example, a team receiving a half-goal handicap cannot draw — the handicap forces a result.
Over/under is a market where you bet on whether a measurable figure — total runs in cricket, total goals in football — will be higher or lower than a set number.
A rollover is the number of times you must cycle a specific balance through stakes before it qualifies for withdrawal.
An e-wallet is a mobile money account you use to deposit or withdraw without entering bank card details each time. On aq999vip, bKash and Rocket function as e-wallets.
KYC stands for Know Your Customer. It is an identity verification process that may be required at account level before a withdrawal is processed or when transaction activity reaches a threshold.
Decimal odds show your total return per unit staked, including the original stake. Fractional odds show the profit relative to the stake. A decimal odd of 2.50 equals a fractional odd of 6/4.
Terms rarely appear in isolation. When you open Slot Multiplier from the game lobby, you will see volatility and RTP information in the game panel — if the studio has published them.
Volatility and RTP appear in the information tab if the provider publishes them. These figures describe the game's long-run payout behaviour, not the result of any single session.
Decimal odds, Asian handicap and over/under lines all appear in the same match view. The bet slip shows your stake, the odds and the potential return before you confirm.
After a bKash deposit, the wallet screen shows a transaction record with a status label — pending, confirmed or failed. That status is part of the account language covered in this glossary.
Rollover and minimum odds conditions are listed in the promo terms tab attached to any information. Read these before you start so you understand what stake activity the condition is counting.
If a term on a game page, in your account or in a promo condition does not match what you find here, reach out through the support routes shown on the site. We will explain what the term means in the context of the specific screen where you saw it.
Open the chat icon from any page while logged in. Paste the term or the screen name where you saw it and our team will explain it in plain language.
The Help Centre in your account includes articles that map common terms to the screens where they appear. Search for the specific word you need to find the relevant article.
For account-specific questions about a transaction status or a KYC step, use the email address shown in your account's contact section. Include your account reference and the term or screen in question.
These questions are about how to act on the terms above — not just what they mean, but where to go in your account or the lobby when a term applies to you.
Open the promo section of your signed-in account. Active conditions usually show a progress indicator alongside the rollover requirement. If the indicator is not visible, the current promo terms tab will state the qualifying stake total you need to reach before the balance is released.
Go to the wallet or transaction history section of your account after completing a deposit or withdrawal. Each entry shows the method used — bKash or Rocket — the amount, the date and the current status. If a transaction shows as pending, check the instructions shown on that screen before contacting support.
RTP is shown only where the studio makes it available. Open the game from the lobby and look for the information or details tab within the game interface. If the provider has published an RTP figure, it appears there. We do not display figures the studio has not confirmed.
Your account verification section shows the specific step you are on and what is required at that point. Follow the on-screen fields exactly. If a step is still unclear after reading the instructions, use the live chat route to get guidance on the specific document or field in question.
A minimum odds condition means your bet must be placed at or above a stated decimal odd for it to count toward a rollover or promo requirement.
Odds format settings are managed in the sportsbook preferences within your account. Open the settings or preferences option visible in the sportsbook section and select the format you prefer. Changes apply to all markets displayed in your current session and going forward until you update the setting again.